FAQ - PAYMENT & POLICIES

What are your payment terms?

Standard orders:

• 50% deposit required to begin production

• Balance due before shipping/pickup

New clients (first 3 orders):

• 100% payment required upfront

Rush orders:

• 100% payment required upfront

Established clients with approved credit:

• Net 15 terms available (payment due within 15 days of invoice)

See our full Payment Terms document for details.

What payment methods do you accept?

• Bank transfer/ACH (Zelle, Venmo Business, PayPal)

• Credit/debit cards (3% processing fee)

• Cash (for local pickup only)

Can I cancel or change my order after placing it?

Before production begins (artwork phase):

• Full refund minus $25 administrative fee if canceled within 24 hours of deposit

• Design changes are free

After production begins (proof approved):

• No refunds on deposit

• Changes may be possible but may incur additional fees (some cases, no charge)

• You're responsible for costs incurred

After production completed:

• No cancellations or refunds

• Full payment is due

What if I'm not happy with the final product?

Your satisfaction is important to us!

Our guarantee:

• We'll remake items with print defects at no charge

• You must report issues within 7 days of receipt with photo documentation

What's covered:

• Print defects (incomplete prints, smearing, wrong colors)

• Wrong designs or text errors (on our part)

• Damaged garments received

What's not covered:

• Subjective preferences ("I don't like how it looks" after approving proof)

• Client errors in provided artwork or information

• Damage after delivery or improper care

• Natural fabric variations or color differences

Do you offer refunds?

Refunds are only provided for:

• Orders canceled before production begins (minus administrative fee)

• Defective products due to our error (full refund or remake)

Custom products are made specifically for you and cannot be resold, so we cannot offer refunds for:

• Change of mind after proof approval

• Events that get canceled

• Ordering wrong sizes (always double-check your size breakdown!)