FAQ - SHIPPING & DELIVERY

Do you ship orders?

Yes! We ship nationwide via USPS, UPS, or FedEx depending on size and urgency.

Shipping costs:

• Calculated based on weight, size, and destination

• Added to final invoice

• Expedited shipping available for additional cost

Do you offer local pickup?

Yes, local pickup is available and saves you shipping costs. We'll notify you when your order is ready, and you can schedule a pickup time.

Pickup must occur within 7 days of completion or storage fees apply ($10/day, max $100).

How will I know when my order is ready?

We'll contact you via email/text/phone when your order is complete and ready for pickup or has been shipped.

For shipped orders, you'll receive tracking information so you can monitor delivery.

What if my order arrives damaged?

Contact us immediately with photos. We'll work with you to resolve the issue:

• Shipping damage: We'll help you file a claim with the carrier and arrange replacements

• Production damage: We'll remake affected items at no charge

You must report shipping damage within 48 hours of delivery.