Refund policy

Overview

We take pride in the quality of every order we produce. Because our products are custom-made and

client-approved before production, we do not accept returns or issue refunds based on change of mind or

buyer's remorse. However, if there is a legitimate quality issue with your order, we will make it right.

Client Approval & Custom Orders

All custom orders — including Screen Printing, DTF Printing, and Digital Graphics/Branding — require written

client approval before production begins. By approving your order proof, you confirm:

• The design, layout, colors, and placement are correct

• Spelling, names, numbers, and artwork are accurate

• You are satisfied with the product selection (blank or retail branded)

Once approval is given and production begins, we are unable to accept cancellations or modifications to the order.

Quality Issues & Reprints

If your order arrives with a quality defect — such as a printing error, misprinted graphic, or product that does not

meet the standard of what was approved — we will reprint or redo the affected items at no charge.

Quality issues we cover include:

• Print misalignment that differs significantly from the approved proof

• Ink or transfer defects (smearing, peeling, fading upon first wash)

• Wrong item color, size, or style received compared to what was ordered

• Blank or retail product arriving damaged or defective

Please note: Dissatisfaction with print style or quality preference (e.g., preferring embroidery over DTF)

does not qualify for a reprint, as the printing method is selected and confirmed during the order process.

Reporting a Quality IssueAll quality issues must be reported within 7 days of delivery. To submit a claim, contact us with the following:

• Your order number

• A clear description of the issue

• Photos showing the defect or quality concern

Claims submitted after 7 days of the confirmed delivery date will not be eligible for a reprint.

What Is Not Covered

• Orders approved by the client and produced as approved

• Sizing issues on client-approved orders (please review size charts before ordering)

• General dissatisfaction with print method or texture preference

• Items damaged due to improper washing or care after delivery

• Issues reported more than 7 days after delivery

Contact Us

If you have a concern with your order, reach out to our team and we'll work with you to resolve it as quickly as

possible. We're committed to making sure every client walks away satisfied with the final product.